Book an Appointment

Can another Healthcare Professional help?

Do you need to see the GP?

Sometimes the GP is not the most appropriate Healthcare Professional to deal with your ailment. Please see the information on see a Doctor or Healthcare Professional, which might help you decide whether a GP appointment is truly necessary or whether it might be better for you to see a Pharmacist, Optician, Dentist or other Healthcare Professional. You can even self-refer for some services without seeing your GP.

If you have an enquiry about a hospital appointment, please phone the hospital regarding this. Please call 01563 827070

For real life-threatening emergencies such as those below – phone 999

  • Chest pain (suspected heart attack)
  • Suspected stroke
  • Suspected meningitis
  • Anaphylactic shock (severe allergy)
  • Heavy bleeding or deep lacerations
  • Fluctuating levels of consciousness or completely unconscious
  • Difficulty breathing or stopped breathing with a change in colour
  • New seizure, fit or uncontrollable shaking

For immediately serious conditions such as the following, GO TO Emergency Department (A&E) IMMEDIATELY

  • A fever and lethargic (drowsy) child
  • A feverish and floppy (unresponsive) infant
  • Difficulty breathing
  • Sudden, severe abdominal pain
  • Accidental or intentional overdose of medication
  • Trauma (including falls) and possible broken bones or road traffic accident

For minor injuries such as cuts that need stitches, minor burns and sprains, please call 111 and ask for the Minor Injury Unit. For information on this service please see https://www.nhsaaa.net/services-a-to-z/minor-injuries-service-miu/

Patients who have a problem outwith the surgery opening hours that can’t wait until the surgery reopens should contact NHS24 by dialling 111.

We are currently experiencing an extremely high demand across our phone lines. We understand the frustration that this can cause and ask for your patience. In order to free up phone lines, please use our website to order any prescriptions online rather telephoning the Practice. Please see the section under prescriptions for all options available.

Our reception staff are highly trained in signposting and therefore require to ask you some questions regarding your health problem as it may be more appropriate for them to arrange an appointment with one of our health care professional colleagues, such as our Advanced Physiotherapist Practitioner or Mental Health Practitioner.

Your appointment at the Practice

  • If you have an urgent health problem and feel you require a same day telephone consultation, we would ask that you please contact us as early in the day as possible. Our appointments for the day are often filled by 11am and we are only able to deal with emergencies after this time
  • Please make one appointment for each member of the family who needs to be seen
  • We try to keep to time but please be patient if someone before you takes longer than planned
  • Appointments are normally ten minute slots, so if you have a complicated problem, or more than one problem, please ask for a longer appointment
  • It is Practice Policy to allow patients to choose whichever Doctor they wish to attend in the Practice

Please help us

If you are not able to attend your appointment please let us know in time so that the time can be used for someone else. If you are late for an appointment you may be asked to re-book.

Additional information

Can I bring someone to accompany me to the Appointment?

We are generally very happy for patients to bring with them a carer, relative or even a friend. This often helps, particularly when they know you well and it allows them to tell us any observations they would make about you, which can help us in undertaking our assessment. Ultimately this will lead us more quickly to make an accurate diagnosis and therefore help you more.

Also, having someone with you means they can prompt you to ask questions that you may have forgotten, and after the appointment they can help in reminding you what was discussed.

Occasionally we might ask for them to leave but this would be unusual.

If you require interpretation services please contact us in advance of you appointment and we will arrange this.

If you have a suspected infectious disease

Please inform reception if you suspect an infectious disease, as this will enable us to deal with it appropriately during your visit to protect you, other patients and staff. 

Giving Consent for Treatment

You have the right to accept or refuse treatment that is offered to you, and not to be given any physical examination or treatment unless you have given valid consent. If you do not have the capacity to do so, consent must be obtained from a person legally able to act on your behalf, or the treatment must be in your best interests.

Your valid consent (agreement to the course of action) is needed for the treatment that’s offered to you before any physical examinations or treatment can be given. If you haven’t given your consent, you can accept or refuse treatment that’s offered to you.

It’s important to be involved in decisions about your treatment and to be given information to help you choose the right treatment. When making treatment choices, you’ll often discuss the options with your doctor or another healthcare professional.

Request an Interpreter

If English is not your first language we can provide an interpreter.

You can also arrange an interpreter yourself, by phoning 01292 269 542. If you do this, please inform the Practice when you are making your appointment, as you may require a longer appointment time.

Please contact our Practice manager prior to booking your appointment.