PRACTICE MANAGER, ASSISTANT PRACTICE MANAGER AND SECRETARY

Our practice manager is ALLISON BIRD and our assistant practice manager is KATHLEEN BOAG.
They are responsible for the day to day management and administration of the practice.

Kathleen Boag has responsibility for management of the administrative staff.

Alison Bird is your first point of contact if you wish to make a complaint or to view your medical records

RECEPTION / ADMINISTRATIVE STAFF

We have eight reception / administrative staff, who always strive to be helpful.

Please respect others privacy by refraining from gravitating towards the glass whilst waiting to be attended to.

We have a ZERO TOLERANCE approach to verbal or physical abuse within the practice. For further information please view your rights and responsibilities

When requesting an appointment or asking to speak to a doctor or nurse our receptionists have been instructed by the doctors to request a general explanation of your request . This is to help us deal with your request in the most appropriate and efficient way.
Our receptionist treat all information with the utmost confidentiality.
Please help us to help you by providing this information.

We cannot discuss or disclose information about relatives or friends without their written consent. This applies to parents of teenagers.
To prevent offence please do not ask as the answer will be NO. Click HERE for Practice Confidentiality information

Our reception staff cannot fit people into surgeries without the doctors or nurses consent. There are emergency appointments available each day for those too ill to wait until the next routine appointment. Please do not abuse these for routine matters.